FAQ

Appointments / Visiting the Hospital

Q1How can I schedule an appointment?
A1Scheduling procedures are as follows:
New Patients
  • –If you would like to visit Keio University Hospital, please consult with your primary health Care center first.
  • –If your primary physician determines that you should seek consultation here, they will provide a referral letter with which you can then use to make an appointment.
Return Patients
  • –Please schedule your next appointment at the end of your visit.
  • –Only a certain number of appointments can be scheduled per day.
  • –Please note that we may be unable to accomodate all requests.
  • –If you would like to confirm or reschedule your appointment, please contact us by phone.
    03-3353-1205 (8:40a.m.-4:00p.m.)
    Dentistry & Oral Surgery Appointments: 03-3353-1211 (ext. 63190) (1:30p.m.-4:00p.m.)
Q2Do I need a referral letter if I would like to consult a department I've visited before?
A2If it has been more than six months since your last consultation, you are required to obtain a referral letter from your primary physician in order to make an appointment.
Q3I used to have regular consultations at the hospital, but had to stop going. What do I need to do to request certificates to be sent to my health insurance company?
A3
For insurance-specific forms
No consultation is necessary. Please contact the Medical Records counter on the 2nd floor Building 2 (8:40a.m. to 7:00p.m. on consultation days).
For non-standardized forms
You must first consult with a physician. Please visit Return Patient Reception on the 1st or 3rd floor of Building 2.
Q4How far in advance can I schedule an initial consultation?
A4Initial consultations are scheduled up to one month in advance.
Q5Is it possible to request a specific consultation time / physician?
A5We are happy to accommodate requests for specific dates and/or times whenever possible. However, each physician can only handle a certain number of appointments per day.
(Requests for a specific physician must be made via a referral letter addressed to said physician. Appointments will be scheduled in accordance with the physicians work schedule.)
Q6Are initial consultation times fixed?
A6Yes, each department maintains their own schedule. Please confirm times when making your appointment.
Q7What should I do if I arrive at the hospital after my scheduled appointment time?
A7Please visit Reception to confirm if you can still be seen. Rules vary by department, and you may be treated as a walk-in, or be rescheduled as the last patient of the day.
You can also contact the hospital within 7 days of your appointment if you would like to reschedule.
Please contact the appointment center at 03-3353-1205.
Q8What should I do if an examination in a separate department runs behind and into another scheduled appointment time?
A8Please check in at Return Patient Reception on the 1st or 3rd floor of Building 2.
Q9If I suddenly fall ill, is it possible to be seen without an appointment?
A9If you are currently visiting the hospital on an outpatient basis and suddenly fall ill, please call 03-3353-1211 and the operator will connect you with your department. Please note that if your primary physician is off that day you will be seen by another doctor.
  • If you have developed new symptoms, please visit your primary health center first.
Q10Is it possible to receive a prescription refill without seeing a doctor?
A10You must consult with your physician before your prescription can be refilled.If your condition is stable, your physician may allow you to have your prescription refilled at a local health care center while remaining under their observation.
Q11Is it possible to stop by another department following my scheduled appointment?
A11We do not allow unplanned visits to other departments.If you would like to consult another department, you will need to first consult with your primary physician to obtain their approval and receive a referral letter.
Q12Does the hospital offer parking validation?
A12The hospital does not offer parking validation.Inpatients must also cover their own parking costs, except on day of admission and discharge.

Billing & Payment

Q1Which credit cards does the hospital accept?
A1Most credit cards issued in Japan are accepted.
Q2What are the cashier hours?
A2Inpatient Cashier (Reception Window 20): Monday - Saturday: 8:15a.m.-7:00p.m.(closed 1st and 3rd Saturdays)
Outpatient Cashier (Reception Window 24): Monday - Saturday: 8:40 a.m. - 4:30 p.m. (closed 1st and 3rd Saturdays)
Q3Are outpatients able to use the out-of-pocket maximum system?
A3Outpatients have been able to use the out-of-pocket maximum system since April 2012.
To apply, please contact your health insurance association (if you have employee health insurance), or your municipal office (if you have national health insurance).
Q4How much does it cost to order imaging data (CT, MRI, etc.)?
A4The cost of imaging data varies according to the amount of radiocontrast agent used. Surgery fees also vary according to the type of operation. Please ask your physician for details in advance, and also confirm with the cashier upon payment.
Q5How much will I pay for a consultation if I don't have health insurance?
A5
If you do not have health insurance, you can receive consultation at your own expense.
健康保険に加入しているが、受診当日忘れてしまった場合
If you forget to bring your proof of insurance on the day of your consultation, you will need to pay your entire bill up front. If you bring proof of insurance to the hospital within one month of your consultation, you will be reimbursed by your health insurance provider. If you are unable to to bring proof of insurance within one month, please contact your health insurance provider to apply for reimbursement.

Other Questions

Q1Can I use my mobile phone inside the hospital?
A1Mobile phone use is allowed outside the hospital, and in certain designated areas inside the hospital.In the case of certain examinations and treatments, mobile phone use may be restricted even in places where it is usually permitted.
Q2Does the hospital have a coat check?
A2The hospital does not have a coat check, but coin lockers are available at the main entrance and the emergency care entrance.
Q3Does the hospital have changing tables?
A3Changing tables (as well as changing pads) are located in the following accessible restrooms in Building 2: 1st Floor Orthopedic Surgery, 2nd Floor Medical Records Counter, and 2nd Floor Obstetrics and Gynecology.
Q4Is it possible to request medical records by mail?
A4We do not accept requests for medical records by mail.
To request medical records, please visit the Medical Records counter on the 2nd floor of Building 2 (8:40 a.m. to 7:00 p.m. on consultation days). Records are mailed, so there is no need to come back to the hospital to pick them up. For more information, please visit the Medical Records page.