Please Help Prevent the Spread of the 2019 Novel Coronavirus (Updated March 24)

Mar 24, 2020

1. Face Masks Required at All Times

Even if you aren’t showing any symptoms, both patients and those accompanying them are required to wear a face mask in the hospital. Please be sure your mask is properly applied before visiting the hospital.

2. Guidance for Those Concerned About Possible Coronavirus (COVID-19) Infection

If you are concerned that you may have become infected with the 2019 novel coronavirus (COVID-19), which has been classified as a Designated Infectious Disease by the Ministry of Health, Labour and Welfare, you must call your local Returnee/Contact Consultation Center to find out where you can be tested. (Shinjuku City: 03-5273-3836, Nights & Weekends: 03-5320-4592)

Other consultation services are provided by the Ministry of Health, Labour and Welfare Consultation Desk at 0120-565653 (daily from 9:00 to 21:00) and the Tokyo Metropolitan Government Consultation Center at 0570-550571. Deaf and hard of hearing people are able to access services by fax at 03-5388-1396. (Current as of March 24, 2020)

Please double-check the number before placing your call.

3. Inform staff at nearest reception desk if you fall under either item (1) or (2) below after procuring and wearing a mask

(1) Have fever (37.5°C or higher)
(2) Have returned to Japan within the last two weeks

4. Guidance for Outpatient Appointments and Hospital Admissions for Those Returning to Japan from Abroad

In general, reservations should not be made until after a two-week self-quarantine upon returning to Japan.

5. Hospital Visits Prohibited for the Foreseeable Future

In light of the global COVID-19 pandemic, Keio University Hospital had limited hospital visits to prevent the spread of infection, but as of March 19, 2020, we have banned most types of hospital visits. Visits will be limited to admission and discharge, diagnosis and prognosis, day of surgery, or if you have been contacted specifically by a nurse or physician. Laundry pick-up/drop-off will be restricted to one person and limited to five minutes.

Director General
Keio University Hospital